FAQ
Frequent answers & questions
HOW TO CONTACT THE ART DISPENSER?
Costumer Service: contact@theartdispenser.com
WHO = THE ART DISPENSER?
The Art Dispenser is founded by Marrit Koopmans & Walker Pachler to share their art with the world 🌍
WILL YOU KEEP MY PERSONAL INFORMATION PRIVATE?
Yes, we consider all the information you share with us as private and confidential and we will never share your personal information without your consent. Find more info about this topic in our Privacy Statement.
HOW DO I PLACE AN ORDER?
Orders can be placed at: www.theartdispenser.com
Please contact for inquiries on placing an order, returns or exchanges.
IS IT POSSIBLE TO VIEW WORKS IN PERSON?
ONLY BY APPOINTMENT:
📞 +31 (0)6 28677497 (Monday – Friday 11-7 pm) or 📧 contact@theartdispenser.com
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept:
Banktransfers, Bitcoin, Cash (select ‘local pick-up’ at the checkout), Ideal, Mastercard, and Visa.
IS TAX INCLUDED IN THE RETAIL PRICE OF AN ITEM?
Yes, tax is included in the retail price on all items.
NOTE: we do not charge tax for orders outside of Europe, taxes and duties will be your responsibility. This will show automatically at the checkout when you enter your shipping address.
CAN I CHANGE OR CANCEL MY ORDER ONCE IT’S BEEN PLACED?
If your order has not been dispatched, we will do our best to change or cancel it. Please contact us as soon as possible: 📧 contact@theartdispenser.com
DO YOU SHIP WORLDWIDE?
Yes, you just need to take responsibility for any taxes and duty charges outside the EU.
SHIPPING COSTS
FREE shipping on all orders above 100 €. Europe orders under 100 €: 5 €. Rest of the world: 8 €.
SHIPPING METHOD
All artwork is shipped in (custom-built) boxes or tubes and is shipped insured. Orders will be sent via PostNL, DHL as well as other common carriers.
WHEN WILL I RECEIVE MY ORDER?
Normally, you will receive your order in 2-5 business days after it’s been processed. Typically within 1-2 business days orders are processed.
CAN I TRACK MY ORDER?
You will receive your tracking number by e-mail once your order has been dispatched.
CAN I COLLECT MY ORDER INSTEAD?
Yes, please select ‘local pickup’ at the check-out and we will contact you to make an appointment once your order is ready. Then, you can choose whether to pay in advance by bank transfer or by cash on collection.
CAN I RETURN MY ORDER?
Yes, please notify us within 14 days from receipt of your order. Only posters and prints are non-returnable.
Please take note of our terms and conditions when caring for the artworks, because damaged works are non-returnable.
When damage has occurred during shipment, please follow the instructions as listed in our Terms & Conditions. Damaged art = broken hearts 💔.
HOW DO I GET A REFUND?
All successfully returned items will be credited to the original payment method.
The original shipping charges will not be refunded.
Refunds can take up to 10 days to show up on your (bank) account. The refund is issued under the name DITISOPRECHT.
©THEARTDISPENSER, 2023
